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Track & Trace
Track & Trace
joint venture of
independent transport and
distribution companies in the Benelux

When will the shipment be delivered?

TransMission is specialized in 24-hour distribution across the Netherlands and Belgium. We deliver within 48 hours to the Wadden Islands, Zeelandic Flanders and Luxemburg. We make our deliveries on work days between 8 am and 5 pm.

Go to Track & Trace and fill in the unique shipment number and the delivery postcode. You will immediately get information about the delivery time.

What happens if a shipment cannot be delivered?

Sometimes a delivery cannot be made because of exceptional circumstances, such as shop closure, business closure, absence of residents or a wrong address. In those cases we will leave a card in the consignee’s letterbox with the request to make a new delivery appointment within 5 days. We will redeliver the shipment again for free. If we do not receive a reply, we will return the shipment free of charge.

What happens if the consignee rejects the shipment?

If your shipment is rejected, we will ask you to set up a new delivery date. If that is successful, we will deliver the second time free of charge. If the shipment is rejected again, we will return it to you within 3 days for a fee.

What about signing for receipt?

Each shipment is treated as a registered item. That means that your clients sign to acknowledge receipt. This prevents any uncertainty about the delivery of your shipments. You can request the signed confirmation of receipt from the nearest partner. A fee might apply. You can request the receipt free of charge through Track & Trace on this website.

How does sending cash on delivery work?

If you want to use the option of sending cash on delivery (COD), please indicate this in our booking module. The maximum COD amount for each shipment is € 2,500. Any claims stemming from a COD clause will expire after 12 months, to be calculated from the shipment date.

We will pay the amounts due in the Netherlands within one week after collection, from Belgium and Luxemburg within two weeks after collection. We will deduct a collection fee from the COD amount. This fee is exempt from VAT.

Addressees in Belgium and Luxemburg pay the COD amount either in cash or with cheques. We do not accept responsibility for irrecoverable cheques.

Can clients collect their shipments?

If you indicate this when sending your shipment, we will store it carefully in the correct conditions in one of our storage spaces. Your clients can collect your shipments from 7.30 from the nearest partner.